Comal Concierge
Privacy Policy
How we collect, use, and protect information when you use Comal Concierge—your friendly, hyper-local chatbot for New Braunfels & Comal County.
Quick summary
We collect limited information to run and improve the service (like messages you send, basic device data, and analytics). We don’t sell your personal information. You can request access or deletion of certain data by contacting us.
Effective date
Effective date: April 7, 2026
This Privacy Policy explains how Comal Concierge (“we,” “us,” or “our”) collects, uses, and shares information when you use our website, app chatbot, and related services (the “Services”).
By using the Services, you agree to the practices described in this policy. If you do not agree, please do not use the Services.
We aim to be a helpful neighbor: collect only what we need, use it responsibly, and keep it protected.
Comal Concierge
If you have questions about this policy or your privacy choices, please contact us.
Privacy details (plain English)
Below are the key topics people ask about most. This page is for general information and isn’t legal advice.
What information do you collect?
We may collect: (1) information you provide (like messages you type into the chatbot or forms), (2) basic technical data (like IP address, browser type, and device identifiers), and (3) usage analytics (like pages viewed and feature interactions).
At Comal Concierge, your security is a top priority: we will never request your Social Security Number or sensitive financial identifiers. While we have integrated robust privacy guardrails within our AI’s core logic, these measures are provided without express warranties
How do you use my information?
We use information to provide and improve the Services, respond to requests, troubleshoot issues, prevent abuse, and understand what’s helpful to locals and visitors in New Braunfels & Comal County.
Do you sell my personal information?
No. We do not sell your personal information.
Do you share information with third parties?
We may share information with service providers who help us operate the Services (for example, hosting, analytics, and communication tools). We may also share information if required by law, to protect rights and safety, or in connection with a business transaction (like a merger or acquisition).
How long do you keep data?
We keep information only as long as needed for the purposes described above, unless a longer retention period is required or permitted by law. Retention can vary based on the type of data and how it’s used.
What choices do I have?
You can request access, correction, or deletion of certain information by contacting us. You can also control cookies through your browser settings and opt out of certain analytics where available.
Security
How we protect your information
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is 100% secure, so we can’t guarantee absolute security.
